In view of the Corona outbreak and the various stringent measures in place to mitigate the spreading of the virus, we want to reassure our customers of the following:
- colorFabb is and will remain running at full production capacity as long as the safety of our employees can be guaranteed.
- Webshop orders which are in stock will be processed as usual, within 24 hours.
- colorFabb will continue to ship parcels through DHL, world wide.
- Due to the current situation lead times for custom orders can increase.
We advise you to keep an eye on the latest DHL status. This changes daily now. ColorFabb is NOT responsible for any delays in the DHL shipping process.
You can check DHL's latest status here:
Due to local shop closures DHL pick-up points may not be available. Please check locally if your pick-up point is still open (DHL aims to update this online, but cannot guarantee this information is up to date).
Increased shipping costs
Due to the ever-changing situation and increased measures on a local (national) level, DHL has implemented a surcharge on all shipments - a so-called emergency situation surcharge. In light of the situation most of our customers are in right now we as colorFabb have decided to take these extra charges for our own account for now. Shipping costs for our customers remain the same for the time being.
Please do not hesitate to contact us at email@example.com if you have any questions regarding our statement.