You can contact us at or Our tech support will then look at the issue at hand and reply as soon as possible.

Please share as much details as you can to describe the issues you are having so we can get a good idea of what might be wrong.

Pictures, slicer profiles and gcodes often say more than a 1,000 words!

Files over 15MB can be shared via the usual ways like Dropbox, Google Drive, Onedrive, WeTransfer etc.