No worries, this happens. We understand... We will exchange this without a problem. Our requirement is that the spool is unopened and unused. Please send your spool back to the address below with a note containing your order number and the reason for sending it back. Once it is back in our warehouse, we will send you a new spool. 

Our address is: 

colorFabb BV
Attn. Logistics Department
Bremweg 7
The Netherlands