Shipping and logistics

How soon do you ship my stuff?
Our aim is to ship within 24 hours. Most orders that are placed before noon CET will ship the same day on business days. If you need your filament in a hu...
Thu, 9 Feb, 2017 at 10:18 AM
Can I see how much stock you have?
Yes.  You can see our current stock situation on the product page: Please note that this stock level is indicative and is not always updated in...
Thu, 9 Feb, 2017 at 10:18 AM
Can I pick up my order?
Yes, you can. We have the option enabled for our Dutch, German and Belgian customers to choose "Pickup at ColorFabb" when checking out. We will re...
Mon, 6 Nov, 2017 at 2:20 PM
Is it true you ship worldwide?
Yes, so far we have been shipping to above the Arctic circle and to the South Pacific and everything in between. We have a contract with DHL that covers mos...
Mon, 6 Nov, 2017 at 2:21 PM
How do you pack your filaments?
One spool containing a minimum of 750 grams will be vacuum-sealed in a plastic bag with a silica bag inside. This package will be placed in a cardboard bo...
Tue, 30 Aug, 2016 at 4:20 PM
Do you always have enough stock of your filaments?
We want to keep all regular spools in stock as much as possible. Note that the XL spools are not always in stock and are often made to order. Although we ...
Wed, 30 Dec, 2015 at 9:41 AM
Shipping is expensive!
It is and unfortunately beyond our control. Although we strive for the best prices with the shipping companies we work with, international shipping is costl...
Wed, 30 May, 2018 at 8:34 AM
Oops, something went wrong with the order…
Although we check and double check everything we remain human beings and sometimes things to wrong. Please contact us at logistics@colorfabb.com and we will...
Tue, 29 Dec, 2015 at 4:38 PM
And what if I ordered the wrong diameter?
No worries, this happens. We understand... We will exchange this without a problem. Our requirement is that the spool is unopened and unused. Please send yo...
Thu, 9 Feb, 2017 at 8:59 AM
Shipping status explained / partial shipping
The courier service of your choice rings the doorbell and you are happy to receive your colorFabb order. But what if it is not complete? The status of you...
Mon, 6 Nov, 2017 at 2:27 PM