No worries, this happens. We understand...
We will exchange this without a problem. Our requirement is that the spool is unopened and unused. Please send your spool back to the address below with a note containing your order number and the reason for sending it back. Once it is back in our warehouse, we will send you a new spool.
Our address is:
colorFabb BV
Attn. Logistics Department
Bremweg 7
Attn. Logistics Department
Bremweg 7
5951 DK BELFELD
The Netherlands
The Netherlands