Once your order is ready to ship the status of your order will change to “complete”. However, sometimes the order remains on “processing” even after the order has shipped. This has to do with the software on the end of the shipping company and is something we cannot manually change.
Articles in this section
- I want to cancel my order
- Help, I paid in a non euro currency and my statement differs from the invoice!
- Can I pay in a non euro currency?
- Order confirmation: I received two emails and only ordered once!
- I received only a partial shipment!
- Explain the order status that I see when I log in
- Where is my order?!?