We know complaints are not fun, and can be inconvenient. colorFabb always strives for Customer Happiness.
More information can be found here.
https://colorfabb.com/complaints
I received a faulty product, what can I do?
Although we check and double check everything we remain human beings and sometimes things go wrong. Please contact us at logistics@colorfabb.com and we will sort this out as soon as possible. Please always use the order number you have received.
No worries, this happens.
We understand... We will exchange this without a problem when you live in Europe. Just drop us an email at: sales@colorfabb.com.
Our requirement is that the spool is unopened and unused, and that the order hasn't been placed more than two weeks ago. Please send your spool back to the address below with a note containing your order number and the reason for sending it back. Once it is back in our warehouse, we will send you a new spool.
colorFabb B.V.
Bremweg 7
5951 DK Belfeld
The Netherlands
Once you have placed the order, you will receive a first email with an order number. This order number starts with CFO. Not long after that you will receive a digital invoice by email with an invoice number starting with a CSI. As a reference the order number is placed below the invoice number.
The day the order ships you will receive another email from us with the tracking details of your shipment. This will be around 10 PM CET on the day your order has shipped.